We want to make things as easy as possible for you to shop at Masai – and the same applies to returning items.

When you receive your delivery, in addition to your ordered items, the following will always be included:

1) A delivery note with an overview of the items received.

2) Instructions guiding you to how to return items (also shown below).
If you wish to return one or more of the items by sending it/them, please follow the 3 steps below:

1) Write your reason for return on the item list found on the returns form.

2) Attach your completed returns form together with the item. You can pack your returned item(s) in the same box or bag that you received it in.

3) Send the parcel to:

Sales Supply

Att: Masai

5 Station Court
Station Lane
Hethersett NR9 3AY

Remember to keep your receipt as proof of sending the parcel.

Once we have received your returned parcel, we will process it as soon as possible. The amount of the returned item(s) is then returned to your account. It can take up to two weeks from the time you send the parcel until the money is in your account.

Swap for something else?
If you send your return item back to us, we are unfortunately unable to change if for another colour, size, or item. Fortunately, there is an easy solution: If you would like a different size or colour ,or perhaps a completely different item, just return your item as mentioned above and then place a new order at

Need help?

You are always welcome to contact us if you need any help.

Thank you for shopping at Masai.

Please note: Masai reserves the right to typing errors, price changes, extraordinarily busy periods and stock errors.