Customer service
We are always happy to help
If you have any questions about the webshop, an order or how to return items, you are always very welcome to contact us. Please note that we do not accept orders over the phone.
Monday β Thursday from 8.00-15.00 and Friday from 8.00-14.00*
Telephone: 0125 226 8440
Mail: contact@masai.co.uk
Changed opening hours during public holidays:
Thursday, 17 April β Closed
Friday, 18 April β Closed
Monday, 28 April β Closed
Thursday, 29 May β Closed
Thursday, 5 June β Open until 1:00 PM
Monday, 9 June β Closed
Wednesday, 24 December β Closed
Thursday, 25 December β Closed
Friday, 26 December β Closed
ο»ΏThursday, 1 January 2026 β Closed