It's important for us that you have a good experience when shopping at That's why we make a real effort to process, pack and ship your order quickly - so you can enjoy wearing your new Masai designs as soon as possible.

We currently ship to addresses in:

Denmark (excl. Greenland and the Faroe Islands)
Norway (excl. Svalbard and Jan Mayen)
Finland (excl. Åland Islands)
Germany (excl. Island Helgoland and the area of Busingen)
England, Scotland and Wales (excl. Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands, the Hebrides, Shetland Islands, Jersey, Guernsey and Gibraltar)

Delivery time & cost

For delivery within the UK there is two delivery options available.

Standard delivery
Delivery with Royal Mail to addresses in England, Scotland and Wales.

Delivery time: 2-4 business days.

Cost: £3.95 (Free with orders over £95).

Express delivery
Delivery with Royal Mail to addresses in England, Scotland and Wales.

Delivery time: 1-2 business days.

Cost: £5.95

If you choose another delivery country all costs and prices will chance to the ones of the delivery country.

Please note that delivery times may be longer during peak periods, especially during sale and public holidays.


As a rule, we always send the whole order together in one and the same parcel.
If we have to deviate from this, you will be contacted.


When your order has been sent, you will receive an e-mail from us.
This e-mail also serves as your receipt.

Follow your order

You can follow your order by using the Track & Trace link you receive in your email with your receipt and notification that your order is on its way. Please note that it may take up to 24 hours after you received the link until it is active on the carrier's website.

You can also check your order status and find tracking information here on the website. If you have an account with us, just log in and you can find the information under 'Orders'. If you don't have a Masai account, you can use the 'Check Order' feature.

Need help?

You are always welcome to contact us if you need any help.

Thank you for shopping at Masai.

Please note: Masai reserves the right to typing errors, price changes, extraordinarily busy periods and stock errors.